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Kentucky Truck Tuning Privacy Policy

Last Updated: January 14, 2026

Kentucky Truck Tuning (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or communicate with us via phone, email, SMS/text messaging, or automated voice systems.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, phone number, and email address

  • Vehicle Information: Year, make, model, and engine details provided for service inquiries

  • Appointment and Service Information: Scheduling details, service requests, and related communications

  • Communication Data: Messages and information exchanged through website contact forms, SMS/text messages, phone calls, emails, or automated voice systems

We collect personal information only when you voluntarily provide it to us.

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage appointments

  • Provide vehicle tuning and related services

  • Communicate service updates, reminders, and event or tune-meet information

  • Respond to customer inquiries and support requests

  • Improve our services and overall customer experience

We do not use your personal information for unsolicited or third-party marketing purposes.

3. SMS Messaging & Text Communications

SMS Consent

By providing your mobile phone number through our website contact forms, online scheduling system, or by initiating contact with us via text message, you consent to receive SMS or MMS messages from Kentucky Truck Tuning related to your interaction with our business. These messages may include:

  • Appointment confirmations and reminders

  • Scheduling coordination

  • Service status updates

  • Event or tune-meet notifications

  • Customer support communications

Message frequency may vary. Message and data rates may apply.

Verbal Consent via IVR / AI Voice Agent

When contacting Kentucky Truck Tuning by phone, you may be asked to provide verbal consent to receive SMS/text messages through an automated IVR or AI voice agent. During this interaction, the system will clearly request your permission to send text messages and will inform you of the purpose of the messages, applicable message frequency, potential carrier charges, and your right to opt out.

Consent is recorded only when you explicitly respond affirmatively (for example, by saying “Yes”). Your consent to receive SMS messages is not a condition of purchase.

Opt-Out & Help

You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP.

4. How We Share Information

Kentucky Truck Tuning does not sell, rent, or trade your personal information.

We may share limited personal information only as necessary to:

  • Operate our business and communication services (such as SMS delivery providers or scheduling platforms)

  • Comply with applicable laws, regulations, or lawful requests from government authorities

All service providers are required to protect your information and use it solely for the purposes specified.

5. Data Retention

We retain personal information only for as long as necessary to fulfill service-related purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or mobile networks is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

  • Request access to the personal information we maintain about you

  • Request correction or deletion of your personal information, subject to applicable legal requirements

  • Withdraw your consent for SMS communications at any time

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Kentucky Truck Tuning does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our website or business contact channels.

Why this version works well

  • Reads naturally for customers

  • Cleanly documents verbal IVR consent without sounding like a script

  • Meets A2P / TCR carrier expectations

  • Avoids marketing overreach language

  • Clear opt-out, consent scope, and purpose limitation

If you want, I can also:

  • Write a Terms of Service that matches this policy

  • Add a Consent Logging Statement (useful if audited)

  • Tighten this further for Twilio / TCR review

  • Convert this into a website-ready HTML version

Just say the word.